C. Gars Ltd - London

[The Smoker]

Hello all,

I would like to let you know of the wonderful customer service I have always received at C. Gars Ltd (http://www.cgarsltd.co.uk).

I have used their online service many times, and once visited them at their London office (north west London, just off Kilburn High Road) to buy cigars. They only accept customers by appointment, but I was going to be in the area that day, so I called ahead and it was definitely worth it! The staff were patient, friendly and knowledgeable. Nothing was too much trouble for them!

I find their prices to be the best in London, and perhaps in the UK too. However, since I found this forum, I have learned that ordering from overseas can be even cheaper again!

But still, if you need a reliable UK seller with top quality cigars, and the very bust customer service, I highly recommend these guys!


Martin

[daverave999]

Yeah I've found them helpful enough. I asked for an empty box with my first order with them and they sent some matches along too. Quick delivery. I'll use them if I fancy trying a couple of singles and it's going to be a while before I put a big order in.

[Deano]

Yep used them a bunch of times, and had the pleasure of meeting one of the owners last tuesday.

We often link to them on this site.

[G-man]

Don't U think their a little pricie?:eek:

[The Smoker]

I guess it depends whom you compare them with. If you compare them with other retailers around London, then C Gars have great prices I think. But of course, there are cheaper ways to acquire cigars.

Great service is not always so easy to find however. :)

[Simon-JG-hr]

CGars Ltd are my 'go to' UK company. I've always received excellent service and advice from them, and everything I've ordered has been in tip-top condition (even the free bits I didn't order - though sadly no free cigars yet :().

:cowboyic9:

[Simon-JG-hr]

Having been absent form the computing world since Friday evening, I've just opened an email from CGars sent on Friday...

They are offering free postage (up to £3.50 off postage rates) until midnight tonight. Use the code FREEPOST to take advantage. I might use it myself, chance to pick up a couple of singles without paying the P&P! :849:

[Big Al]

I've put in a couple of order to CGARS recently and echo the excellent service. It can't get better than this for service.

[bnelly]

Fantastic service. Been to a herf with Mitch & he's good company.

Got a lovely ring gauge guide with my recent purchase (plus long matches). Not sure what I'd need a ring gauge guide for, but a nice though nonetheless :rolleyes: :pop2:

[pdgray.uk]

Gotta agree...placed a few orders with them (C Gars) of recent and I get the cigars very well wrapped the next day! They confirm dispatch by email, and follow up to check on delivery and customer satisfaction.

Competitive prices for online shopping within the UK too.

[snooky]

I only use them for the free mints ! That aside service and delivery 1st class , and excellent stock .

[G-man]

Shit ! They gave U free mints? WOW Im Pissed

[crisdean]

Order my first ever cigar from them and the delivery was shockingly fast! Will use them again :)

And those free mints are so awesome lol

[mb55317]

They have some interesting boxes listed in the 'marketplace' section bud sadly can't be delivered to the uk :(


Sent from my iPhone using Tapatalk

[Cigar-aficionado]

Lovely looking stuff :rock:

[Pandyboy]

I've bought a couple of things from them and have had excellent service.

They are a bit pricy but have a massive range.

Good shopping experience.

Pandyboy :smoke:

[crisdean]

I've to say something happened today.

I got an email from Cgars today asking me if everything was ok with my previous order. After mentioning that I'd need new cigars (cuban samplers) I got an email asking me for emails.

That's what I call awesome service! Can't wait for Michelle answer and see what she might suggest for me :)

[neuticles]

mitchell at CgarsLTD has always been very helpful. I consider him a cigar genius. you email a question or concern and there is a response within minutes. you know your getting the real deal and dont have to worry about counterfeit goods.

[Gryph]

Used them several times - not the cheapest, but the delivery has been spot on, and the quality superb!

Cracking range of sticks too... and reading the info about managing vintage cigar stocks for people, with the owners smoking the profits is far, far too tempting.

[Don Andres]

Mitchell & Michelle and the folks at C.Gars are the consumate professionals. They set an industry standard that all other vendors should aspire to. We are happy to call them our friends and associates.

Enjoy your smokes.

Cheers
Drew P

[dickylala]

I started using cgars ltd in 2004 and will continue to use them for their fantastic customer service,great stock and the condition my cigars always arrive in.

[uksmoker]

I have used Cgars for a long time and their customer service is second to none. Mitchell's cigar knowledge is also incredible and he shares it willingly. I have taken advantage of some of the deals he has posted on the forum.

I've had the pleasure of herfing with him on a number of occasions now and find him to be great company:hail:

uk:cowboyic9:

[pjn1965]

Agree, have used them on and off for a few years, certainly provide good service.

[bopmachine]

So smokey Mo - why not arrange a UKCF herf at one of your shops (pref west hamspstead :-) )

[cohibaIV]

So smokey Mo - why not arrange a UKCF herf at one of your shop (pref west hamspstead :-) )

Errr...

Liverpool!!!!:rolleyes:

[habanaman]

Yes, Mitch is one of the best vendor in the world .....mybe the best.. I know him from 12 years and the cgars service is really at the TOP!

Compliment Mitch!

Angelo

[smokeymo]

Thanks Guys

Just about to start redeveloping Liverpool cigar store in the next few weeks - should treble the range of cigars

Also refitting Glasgow store to double the range of cigars

London offices / warehouse doubling in size as we just bought the building next door to cope with demand

Best

Mitchell
C.Gars Ltd
www.cgarsltd.co.uk (http://www.cgarsltd.co.uk)
sales@cgarsltd.co.uk

London- Liverpool- Chester- Glasgow - Edinburgh Rose street- Edinburgh Canongate- LCDH Hamburg

[MarkSDMF]

[QUOTE=smokeymo;114049]Thanks Guys
Also refitting Glasgow store to double the range of cigars
/QUOTE]

Yeah that will be good.
Im in and out the shop when im up the town so would be good to see it with a few more stogies :D

:smoke:

[PoohBore]

Mitch, you still need the welsh shop for a full house !

[tippexx]

Mitch, you still need the welsh shop for a full house !


No, Southend first. We've got more people!

[Jithell]

How about widening the door to the chester shop so people in wheelchairs can get in!

[smokeymo]

A Welsh shop? hmmm....closest we get is Chester- sorreeeee :-)

Best

Mitch

[PoohBore]

No, Southend first. We've got more people!

But we have the Ryder Cup - all those rich yanks desperate to to get their hands on a contraband stogie

[daverave999]

The 'Port ain't that far from Cardiff, and people will be travelling miles to get there. Won't be set up in the next two weeks either. ;)

[PoohBore]

The yanks have a cruise ship docking at Newport for them to stay on during the golf. You can just imagine them on their balconies taking in the sites of the docks and breathing in the smell of hot creosote from the telegraph pole plant. Lovely !

[noternet]

Thought I should pop in and mention great service when buying as a first-timer.

Ordered a Humi gift set and a best of both sampler. Despatched the next day.

Funny enough they popped a freebie cutter and some matches in...Even tho the giftset contained both cutter and matches :)
Brilliant, means I get to keep a cutter in my travelbag. I have had that issue before when traveling, getting a cigar and then not having a proper cutter available.

I'm deffo using them again. Awesome service!!

[Sludgie]

I use CGars Ltd a lot too. Always a fantastic and very helpful service. The team are very knowledgable, and always have time for a chat. For anyone in the Armed Forces, I tried them out with a delivery to my base - again, smooth as clockwork, no problem at all.
Nick. (Sludgie)

[smokeymo]

Glad to hear my Team are still getting it right :-)

Best

Mitchell

[bigbarneyhotdog]

any pictures of the festy mo? :849:

[peanutpete]

Thought I should pop in and mention great service when buying as a first-timer.

Ordered a Humi gift set and a best of both sampler. Despatched the next day.

Funny enough they popped a freebie cutter and some matches in...Even tho the giftset contained both cutter and matches :)
Brilliant, means I get to keep a cutter in my travelbag. I have had that issue before when traveling, getting a cigar and then not having a proper cutter available.

I'm deffo using them again. Awesome service!!


dont tell me you did not get mints, Mitch what happened did you eat all the mints, joking apart always a great services from our sponsers, on the net or from one of their shops :top:

[spirit_of_will]

dont tell me you did not get mints, Mitch what happened did you eat all the mints, joking apart always a great services from our sponsers, on the net or from one of their shops :top:

How do the cgars shop prices compare to online? I shopped at JJFox earlier in the week and was a bit taken back that the shop prices were a good couple of quid a stick dearer than online...

[Simon Bolivar]

Just for you Barney & for those of you how have not yet met our Sponser & his delectable side kick, here's an old pic from my library. Not quite fair on Mitch, it's a couple of yrs old now but I hear he looks younger everyday:hail:

[JimJamYaHa]

How do the cgars shop prices compare to online? I shopped at JJFox earlier in the week and was a bit taken back that the shop prices were a good couple of quid a stick dearer than online...

Its the same with all retailers... the only logical reason I can think of is that..... there isn't one

[shooting-glasses]

Its the same with all retailers... the only logical reason I can think of is that..... there isn't one

less overheads with an online sale and more competitive so you have to be cheaper

[spirit_of_will]

less overheads with an online sale and more competitive so you have to be cheaper

But we're talking about establishments that are both online and B&M - surely one supports the other. Why would I bother to visit the B&M stores when I can get things cheaper online? Shame really, as it's nice to touch/smell/see the goods before buying, not to mention getting face to face advice...

[mb55317]

Isn't this the same with any retail store?!! Things will always be cheaper online

[spirit_of_will]

Isn't this the same with any retail store?!! Things will always be cheaper online

Not always the case IMHO... think clothing stores, department stores etc that have online sales - prices are generally the same. Sure, it's not true in every case but most places that I know that operate both on the high street & online carry pretty much the same prices in both (exception being online promos).

The difference that I saw in JJF's between online & in store was quite significant: £2 to £3 extra on a £7.50 stick (online price) is quite a jump.

Anyways... live & learn... it's simple enough to vote with my feet/mouse.

[Watkins]

Not always the case IMHO... think clothing stores, department stores etc that have online sales - prices are generally the same. Sure, it's not true in every case but most places that I know that operate both on the high street & online carry pretty much the same prices in both (exception being online promos).

The difference that I saw in JJF's between online & in store was quite significant: £2 to £3 extra on a £7.50 stick (online price) is quite a jump.

Anyways... live & learn... it's simple enough to vote with my feet/mouse.
All about overheads, an online business is far cheaper to run, department stores etc simply dont pass on the saving.

An online sale is normally carried out in a completely different manner, for example a days at a time or similar rather than the emplyment of staff to be there advising the customer.

Essentially it is the guarantee of said advice and service you pay for, which is worth it in certain situations (for me anyway).

If your not happy with the service, or know exactly what you want then a B&M is probably not the best choice...

[noternet]

dont tell me you did not get mints, Mitch what happened did you eat all the mints, joking apart always a great services from our sponsers, on the net or from one of their shops :top:

yes yes there where mints as well.
Gulped it down whilst unboxing the pretty humi giftset they sent me :)
I gulped that mint so good that I completely forgot it was there ;)


edit: spelling/grammar

[EugeneSax]

Why would I bother to visit the B&M stores .... it's nice to touch/smell/see the goods before buying, not to mention getting face to face advice...

Surely you've answered you're own question?

[smokeymo]

Ahhhh…..the mints ! I will have to ask the sales Team if they are doing the mints again or have eaten them all !!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
<o:p> </o:p>
Generally the answers about price delta on ecommerce vs retail are correct. Totally different sales levels and cost structure.<o:p></o:p>
<o:p> </o:p>
We had this raised by our Norfolk office Sales Team last year at their monthly sales meeting and they suggested that clients that wanted to pay internet prices in our chain should be allowed to as well as have the option of our ‘click and collect service’ <o:p></o:p>
<o:p> </o:p>
So clients are now welcome to come to our retail outlets and have the touchy feely experience and then say ‘ hey guys I’m a C.Gars Ltd client gimme da internet prices!’ and they should get them without any hassle or with click and collect- order online and collect at retail. I can tell you this has proved very popular.<o:p></o:p>
<o:p> </o:p>
The problem with retail is that rents and rates are outrageous for decent locations. Range can never ever be as big as online unless……I open a massive retail cigar warehouse like a JR’s- hmmmm….there’s an idea I have been toying with for years. Pile ‘em high and sell’em cheap ! I would so love to do it and quite possibly will in a few months time.<o:p></o:p>
<o:p> </o:p>
Peaceful puffing<o:p></o:p>
<o:p> </o:p>
Mitchell<o:p></o:p>

[Simon Bolivar]

Interesting thoughts there Mitch, hope you & the team enjoy a prosperous New Year in this tricky ecomonic climate.:849:

[smokeymo]

Thank you Snr Bolivar ...so far so good :-)

Have a great weekend

Best

SmokeyMo

[spirit_of_will]

Ahhhh…..the mints ! I will have to ask the sales Team if they are doing the mints again or have eaten them all !!ffice:office" /><O:p></O:p>
<O:p> </O:p>
Generally the answers about price delta on ecommerce vs retail are correct. Totally different sales levels and cost structure.<O:p></O:p>
<O:p> </O:p>
We had this raised by our Norfolk office Sales Team last year at their monthly sales meeting and they suggested that clients that wanted to pay internet prices in our chain should be allowed to as well as have the option of our ‘click and collect service’ <O:p></O:p>
<O:p> </O:p>
So clients are now welcome to come to our retail outlets and have the touchy feely experience and then say ‘ hey guys I’m a C.Gars Ltd client gimme da internet prices!’ and they should get them without any hassle or with click and collect- order online and collect at retail. I can tell you this has proved very popular.<O:p></O:p>
<O:p> </O:p>
The problem with retail is that rents and rates are outrageous for decent locations. Range can never ever be as big as online unless……I open a massive retail cigar warehouse like a JR’s- hmmmm….there’s an idea I have been toying with for years. Pile ‘em high and sell’em cheap ! I would so love to do it and quite possibly will in a few months time.<O:p></O:p>
<O:p> </O:p>
Peaceful puffing<O:p></O:p>
<O:p> </O:p>
Mitchell<O:p></O:p>

Thanks very much for taking the time to answer some of the points that I raised. Your Hampstead store is only just down the A1/A41 from me so I'll know to come there...

[peanutpete]

a massive cigar ware house with a good smoking lounge and some cigar events and tastings should be quite popular

[Sludgie]

Hear Hear ! Would certainly get my vote / attention!!

Nick :41:

[Soft Top]

Love the idea of a a cigar warehouse Mitch. Can we have it in the london area please?

[Puff Scotty]

Love the idea of a a cigar warehouse Mitch. Can we have it in the london area please?

Not a chance!... Free land at Puff's Place..Norfolk all the way....:smoke:

[noternet]

nono London sounds like the perfect location.
All roads lead to London i think the saying goes...

[smokeymo]

Hmmm...London would be my choice as I am based in London but we already have massive 4000 sq ft premises in Norfolk so we may add to them and do one there as well

Will have to seek advice from my Sales Team at next Team meeting to get this rolling. If you have seen JR's in the USA- you will know what I am thinking of doing :-)

Best

Mitchell

[Puff Scotty]

Hmmm...London would be my choice as I am based in London but we already have massive 4000 sq ft premises in Norfolk so we may add to them and do one there as well

Will have to seek advice from my Sales Team at next Team meeting to get this rolling. If you have seen JR's in the USA- you will know what I am thinking of doing :-)

Best

Mitchell

No worries there at all, I'll stand in for you at any herfs or samplings you'd have to do in Norfolk, only to save you all that nasty travelling....:41:

[JOAO LA PEZ]

Hmmm...London would be my choice as I am based in London but we already have massive 4000 sq ft premises in Norfolk so we may add to them and do one there as well

Will have to seek advice from my Sales Team at next Team meeting to get this rolling. If you have seen JR's in the USA- you will know what I am thinking of doing :-)

Best

Mitchell

Bit middle of nowhere, ok for internet sales, but right awful trip from almost anywhere.

[celsis]

Newcastle or Berwick on Tweed! Then we Scots could escape from the Health Nazis for at least a little while!

[Bigboned]

Brand new to forum just stumbled across it and read this thread, I've shopped maybe a dozen times with CGars and just last week I had a delivery issue where royal mail forgot where republic of Ireland was. Mitchell was in contact with me the whole way thru and offered to re ship the order several times, superb service you just can't get anywhere anymore - and it was only 2 singles not a few hundred quid.
Well done that man, worth every penny
Cheers
Andy

[Simon Bolivar]

I have to agree with you there Bigboned, I don't buy many cigars from the UK but Mitch is the only supplier use & as you say, even when just buying a pair of smokes, you get the full Cgar Ltd treatment:rock:
If only other businesses could learn about customer service, from that offered by Mitch & his glamorous ladies :girl::girl::girl:

[Agricola]

I buy from C.Gars ltd mainly because I'm not going to try and save some cash by buying from overseas. If something is wrong with an order from C.Gars it will be sorted out (not that there has been). From overseas I don't believe the service would be as good and I'm just too old for being given the run around by a foreign company.

I also enjoy fencing (the sport) and buy from a British supplier that makes 99% of their products in this country. Never once have I had a problem that hasn't been sorted out quickly and painlessly. When purchasing overseas I can get cheaper equipment but forget about the same level of customer care. The equipment isn't up to the same standard either and in the long run it just isn't worth the stress. Also at some point it'll all go tits up and end up costing you the same or more if you bought British.

I guess that's just my philosophy when making large regular orders over the internet, only buy overseas when there is no other option.

[neuticles]

CgarsLtd has the best cigars anywhere in the World- you can always trust them for the finest. however, i've been recently disappointed by orders taking up to a month to arrive. its aggravating when a dollar or two more in postage would assure prompt delivery.

[Eddie]

I've used them recently, but I found the service mediocre. Which was a shame considering their reputation.

[JOAO LA PEZ]

CgarsLtd has the best cigars anywhere in the World- you can always trust them for the finest. however, i've been recently disappointed by orders taking up to a month to arrive. its aggravating when a dollar or two more in postage would assure prompt delivery.

I sell quite a few specialist tuning parts for fishing reels to the good old US of A, and have noticed that it now takes much longer for them to be delivered even using RMISF, either the Pony has become lame or Uncle Sam is taking a long hard look up every ones rear end.

C.GARS has always delivered my orders sub 24 hours, spot on

[Moon Dancer]

No worries- comparing "Like- for- Like" C.Gars are first past the post by a mile, IMHO. If things do go belly up, they'll put it right to your complete satisfaction.
But don't let it fester, ring them up, 24/7 customer service :call:

And NO it's not my dads shop:p Just many years of shopping there:smile:

[TJ:01]

Always had fab service from C.Gars. Just placed an order with them tonight which I'm really looking forward to - purchased my first (two) boxes of cigars! Romeo y Julietta Short Churchills (10) and Romeo y Julietta Dukes (10) amongst other things! Can't wait to get them. Going to be a good weekend :D

[Eddie]

In response to my somewhat negative comment; Mitch contacted me to discuss my experiences. Now my confidence that Cgars lives up to their reputed customer services is restored.

[Simon Bolivar]

Good to hear Eddie, as they say it's 'good to talk'.:smoke:

[Moon Dancer]

Good to hear Eddie, as they say it's 'good to talk'.:smoke:

:call2::shakehands::thumb:

[TJ:01]

Quick efficient service as always. Really chuffed with what I've got - some extra coffee was thrown into the bargain as well. Fantastic!

[mani]

Can you visit their London shop? The website doesn't seem to have an address

[PhilipL]

Always immaculate service, every time without fail.

[smokeymo]

London shop address on contacts page http://www.cgarsltd.co.uk/document.php?id=contact.htm&title=Contact+us

Best

Mitchell

[pauldrums81]

I placed my first order with these guys this afternoon and am so impressed with their customer service. To start with they price matched without any problems which was great. What really impressed me though was that I made my order at about 15:45 and opted to collect it from their hampstead branch. I realised that I had missed the next day collection option as this only applies to orders placed before 15:00 but thought I'd give them a ring to see if there was anyway it could be ready tomorrow as I'm working in London in the evening. I'm not sure who I spoke to but she was very helpful and said she could have my order biked over if there were items that were out of stock in hampstead and said she would email tomorrow to confirm my order was ready to collect. I got the email this evening at about 17:15 saying that everything is there waiting for me.

What great service and how refreshing to find such service these days. Well done C.Gars

[pauldrums81]

So I picked up my order yesterday from Robert Graham in west hampstead, what a fantastic little shop. It's packed floor to ceiling with stock and smells great! Everything I ordered was boxed up and waiting for me and was in top notch condition. To top if off they threw in a couple of boxes of cigar matches and a bottle of humi solution. I will definitely be buying from there again.

[cohibaIV]

So I picked up my order yesterday from Robert Graham in west hampstead, what a fantastic little shop. It's packed floor to ceiling with stock and smells great! Everything I ordered was boxed up and waiting for me and was in top notch condition. To top if off they threw in a couple of boxes of cigar matches and a bottle of humi solution. I will definitely be buying from there again.

What did you get Paul

[HabanoSy]

Great little vid of C.Gars Ltd new walk-in-humi...

Great selection and some very special Vintage cigars all ready for their auction...

http://cigars.co.uk/news/cgars-4th-july-cigar-auction

Cheers, HabanoSy

[mackem keith]

Great little vid some very nice cigars in that humi :hail:

[Paul]

Looks amazing doesn't it? I recall when Mitchell's aged cigar section could fit into one freestanding humidor......

[smokeymo]

OMG so do I but that was some time back !

MItch

[M1F2R3]

I ordered my first cigars from C Gars Ltd, I must say I have no complaints! Great information, speedy delivery and friendly when answering questions!

[Stevieboy]

Great company aren't they...you'll be well looked after :)