Is it OK to be pedantic?

[CakeySnakey]

recently i had bought some cigars off the internet (a reputeable site) and when i recieved them 4 out of the 6 had very small splits in the foot. I mean, they were about 2mm up into the cigars but i still sent the cigars back.

i would like to know if anyone else would send cigars back if they have tiny, almost unnoticeable flaws or would you just keep them? is it just me being pedantic?

cheers guys and happy 2010 to all

[celsis]

recently i had bought some cigars off the internet (a reputeable site) and when i recieved them 4 out of the 6 had very small splits in the foot. I mean, they were about 2mm up into the cigars but i still sent the cigars back.

i would like to know if anyone else would send cigars back if they have tiny, almost unnoticeable flaws or would you just keep them? is it just me being pedantic?

cheers guys and happy 2010 to all

Cigars are like anything else. You pay good money for them and you are entitled to receive the best.

I would send them back also!

[whisky77]

I think if you are paying your hard earned cash, then you should expect the product to be in tip top shape.:cool:

Like you I would have posted them back TBO.

[tippexx]

Yes, I think you're within your rights to be 'pickie'. Wish I had been with my first box, but to be honest I was so delighted that they had landed I let a few moans pass. Shan't do it again!

[rokkitsci]

i would like to know if anyone else would send cigars back if they have tiny, almost unnoticeable flaws or would you just keep them?

It is quite proper to return any product that is less than perfect.



is it just me being pedantic?


Similarly, it is quite improper to be a child molester. Don't know why you'd want to announce your perversion on this staid and proper forum.

Harummphhhhh!

(jk, of course, in case you don't "get" my perverted Yank humo[u]r)

[snooky]

I guess there are two sides to this,on one, cigars are a natural product so variations are to be expected . However most BOTL know what to expect, and the other if we accepted lesser quality products the suppliers might start selling 2nd rate stogies and make a larger profit. It would be good if you posted a photo of said smokes to get a better answer. Best wishes for 2010.

[HabanoSy]

To echo the words of the others...

I would definitely send them back, not being pedantic at all IMO...

Cheers, HabanoSy

[saggel]

I've never ordered online up till now, but I think I'd sent them back too!!!

[Pantomimehorse]

if it were a small crack in the end I would be toastig anyway I don think I would bother, but anymore than that then yes they would have to go back.
I love opening my humi drawers to se all my neatly lined up stogie that await me, damaged sticks kind of spoil that joy

[jdawg]

I agree with everyone else. I would not hesitate to send them back if I were unsatisfied with them.

[Deano]

Aye. They're an expensive luxury good, you should expect the highest of quality imo

[CakeySnakey]

It would be good if you posted a photo of said smokes to get a better answer.

ive already sent them back unfortunately

[Kdot]

ive already sent them back unfortunately

You did the right thing, we pay a premium for these so should expect the best.

I got a couple of dodgy JL2s a few months back that I bought in person while in Gibraltar and didnt notice until I got back to Scotland.

I tried contacting the H&F about getting them replaced but didnt get anywhere with them except a couple of annoying emails to send them pictures and then telling me to contact the shop where I got em from...bah

[SeanP]

If I were smoking them right off I would probably keep them (as I have done in the past). If they were to be stored for a time I would be afraid of the 'damage' increasing from movement, humidity flux, handling, etc and would send them back. If they were to be gifted they would definitely go back!

Bottom line is if you are not satisfied for what you paid then by all means you were right to return them.

[68TriShield]

I probably would have smoked those first. :smoke:

[CakeySnakey]

Similarly, it is quite improper to be a child molester. Don't know why you'd want to announce your perversion on this staid and proper forum.

Harummphhhhh!

(jk, of course, in case you don't "get" my perverted Yank humo[u]r)


dont you yanks have dictionaries?

(haha, put that in your pipe and smoke it :bootyshake:)



(only jokin' :p)

[jkim05]

It depends for me. If the damage is bad enough to affect my smoking experience, then I would expect either to be able to replace them or get a discount on them. However, if compared to the effort of getting replacements, the damage is not too bad, I don't bother saying anything.

[ACMCC]

I think it's personal preference as 2mm is very small... sometimes it's more of a pain to you to go through the hassle of sending them back... I think if they looked good other then the 2mm foot splits. I'd have kept them, but it's good to keep the vendors on there toe's so to speak....:biggrin1: your paying for a perfect product so you should get it, the splits normally come from imperfect storage.

You should also get a refund for plugged cigars but most of us just overcome it or toss them in the bin, we should send the odd one we get back though....:smoke:


recently i had bought some cigars off the internet (a reputeable site) and when i recieved them 4 out of the 6 had very small splits in the foot. I mean, they were about 2mm up into the cigars but i still sent the cigars back.

i would like to know if anyone else would send cigars back if they have tiny, almost unnoticeable flaws or would you just keep them? is it just me being pedantic?

cheers guys and happy 2010 to all

[CakeySnakey]

the splits normally come from imperfect storage.




the company said they must have been damaged in the mail, which i dont really believe as they were packaged very thoroughly in a box and plenty of bubble wrap

[ACMCC]

the company said they must have been damaged in the mail, which i dont really believe as they were packaged very thoroughly in a box and plenty of bubble wrap

It's possible..... but more likely rapid fluctuations in RH, more prevalent in cigars that have a higher hydroscopic filler than wrapper, affecting the foot more. I've had a few with splits in... had half a box of 10 Bolivar gold medals with 5/6mm splits in the foots, didn’t bother sending them back though, they did look crap, it kind of nags you every time you look at them so you end up smoking them quicker... :smoke:

[tippexx]

I suspect the 'Vendor Check' is sometimes no more than a quick head count to the top layer. I've a box where the bottom layer looks as if it's been wrung rather than rolled. But torcedores have bad days too I guess.
The logistics and uncertainty of sending the box back, and then getting another back again from Switzerland is another issue; and which may create more problems than it solves.
The cigars seem to smoke OK. But like Panto I like my stuff to look good. So un-loved and un-admired there's a box of Por Larrañaga Panatelas squirreled away in the lowest depths of my tuppador.

[peanutpete]

i think sending them back is he right way to go,buying of the internet you are trusting the company, as you do not see the goods before you buy, to deliver the best product in the best condition possible if you let them get away with it they could send any old crap out and that no good :nono:

[Stevieboy]

I usually just light the buggers up anyway :biggrin1:. If the cap end was split then I'd definitely be complaining though....

[G-man]

Usually if the foot is split and it was shipped in the mail,What seems like an imperfection is to me just bouncing around causing damage.If I received a cigar and it was cracked,crushed or just mangled I'd contact the sender and let him know. Once the product leaves the shipper for them to be responsible for(small spilts in the foot) what the postal workers do to it is insane. I've shipped to folks and have had their products arrive like they were in a rugby game. I wright "DO NOT BEND" and they force the package through a mail slot. They didn't bend them but they crush them! :rolleyes: LOL

[mackem keith]

whilst i do agree with most on this subject, i say if you are personally unhappy with your purchace you are well within your rights to complain everyman has his own ideals.
i peronally can say ive had my fair share of problems albeit very minor but then again im very fussy about my cigars i would expect a certain quality of service from suppliers after all we do pay a premium. whilst i do expect suppliers cannot accept responsibility for how your package is handled once its in transit as depending on the location of the purchace, travel time, temperature and humidity fluctuations it all becomes a game of chance..:smile:

[Kubano]

I would smoke them, but would let the seller know I received damaged cigars.

[daverave999]

If it's just a couple of mm I'd probably not be too bothered, but anything structural or that would affect the smoke, I'd be in contact straight away.

[cjlawrie]

To be pedantic myself, I think you're use of the word is slightly wrong :)
Perhaps you are worried about being over critical or picky, which is best to be when receiving goods from online vendors since you have no choice but to trust the description...which can in turn, certainly from my standpoint, lead to the expectation of perfection. You're are simply a consumer that needs to excise his/hers rights to get reasonable product quality or at least inform the vendor and determine their returns policy...before making demands and going as far stating the Sale of Goods Act 1979 or stating that goods are faulty/damaged or incorrectly described :)