Angry is not the word...

[smokin_e2011]

Just to put everyone at ease, it's not a retailer or supplier any of you use, if you catch my drift....

[monkey66]

That's not right Monks..leaves the rest of us open to get shafted with bad stogies...If smokin' doesn't get any joy he should as I said Name & Shame!
If not he can always PM everyone..same result!

I hear you, its a fine line to manage.

[Puff Scotty]

Of course if it is a non-UK tax paid supplier we won't be discussing their details here (good or bad).

That's not right Monks..leaves the rest of us open to get shafted with bad stogies...If smokin' doesn't get any joy he should as I said Name & Shame!
If not he can always PM everyone..same result!

[GFK1]

I think you should name them. Such an uppity and unhelpful attitude us unacceptable.

[monkey66]

As long as the exact facts are reported it should be fine. Normally there is a clear email trial ...black and white sure clears out any ambiguities.

Of course if it is a non-UK tax paid supplier we won't be discussing their details here (good or bad).

[Eddie]

Just to play devils advocate: that is blackmail, but if what he says is the truth then its just reporting fact not libel or slander.

[nicwing]

I think letting the retailer know that if they don't sort this to your satisfaction you will give more details here would be a wise move.

[Eddie]

Name n shame dude

What he said!

[Funkilee]

Good point Puff, yeah name and shame and forewarn the company your intentions!

[Bigboned]

Name n shame dude

[nicwing]

Any retailer worth his salt would not send out poor quality stock. To the best of my knowledge there is a system in place where the Importer makes allowance for plugged stock (which is very difficult to spot by examining the cigars) but a retailer who sends out split singles ,which they can't claim they didn't see as each will have been selected to be packed, should be ashamed of themselves.

[Puff Scotty]

Name & Shame them...their attitude is unacceptable..if my Audi breaks down, am I supposed to buy a toolkit......

[Andy]

Vote with your feet. Plenty of reputable suppliers out there.

[smokin_e2011]

They lost a good customer, i mean the tool thing, to remedy the situation, really got me going....

[Funkilee]

...if they are a UK supplier, take them to a small claims court only costs you ?30 (which you will get back if you win), not fit for purpose. If non UK cut your losses and do not do business again!